US & CANADA +844.335.6515 INTERNATIONAL +800.852.99872
Limited Cabins Available!
Book Now >
FAQ

Contents

 

Before You Book

  1. What is the cruise itinerary?

    PortDayDateArrivalDeparture
    PortDayDateArrivalDeparture
    Port Canaveral, Florida (Orlando)Saturday Feb, 26-4:00 pm
    PortDayDateArrivalDeparture
    Nassau, BahamasSunday Feb, 278:00 am5:00 pm
    PortDayDateArrivalDeparture
    At SeaMonday Feb, 28--
    PortDayDateArrivalDeparture
    San Juan, Puerto RicoTuesday Mar, 111:30 am9:00 pm
    PortDayDateArrivalDeparture
    St. MaartenWednesday Mar, 29:00 am6:00 pm
    PortDayDateArrivalDeparture
    At SeaThursday Mar, 3--
    PortDayDateArrivalDeparture
    At SeaFriday Mar, 4--
    PortDayDateArrivalDeparture
    Port Canaveral, Florida (Orlando)Saturday Mar, 57:00 am-
    1. Descriptions and highlights for the ports of call can be found HERE.

    Back To Top

  2. How much does the cruise cost and what does the price include?

    1. The total cost of the cruise is dependent on the stateroom category reserved. The pricing (per person, based on double occupancy) can be found HERE. The per person cost includes:

      1. Round trip cruise from Port Canaveral, FL.
      2. All onboard entertainment, all performances, interviews, parties and events presented on the cruise (This does not include any special Artist-Hosted Events which require sign up and/or a fee.)
      3. All meals (“Included Dining” features breakfast, lunch, dinner and snacks in the buffet and Main Dining Room as well as late-night mini buffets throughout the ship).
      4. 24 Hour Room Service *Service fee and overnight hour surcharge.
      5. As part of the “Included Dining” experience, non-bottled beverages (i.e. coffee, juices, tea) are provided without charge.
      6. Recreation facilities, such as Fitness Center, Pools, Hot Tubs, Basketball Court, Jogging Track, Rock Climbing Wall, Flowrider, Mini Golf.
      7. In room TV and movies (excluding pay-per-view movies)
      8. Full service room cleaning (twice a day).
    2. Cruise price does not include:

      1. Air and ground transportation to and from Port Canaveral, ground transportation in ports of call, pre and post cruise lodging, dining in specialty restaurants, personal expenditures and purchases such as photos, souvenirs, excursions, spa services, alcoholic and/or carbonated beverages, gambling and travel insurance.
    3. Royal Caribbean offers several drink packages. More information can be found HERE.

    Back To Top

  3. Are handicapped accessible cabins available?

    1. The Mariner of the Seas has a variety of accessible cabins in numerous stateroom category types. To review current availability, please contact our office at 844.335.6515 Mon-Fri 9-5PM CST.

    Back To Top

  4. Are payment plans available?

    1. Entertainment Cruise Productions (ECP), producers of STAR TREK: THE CRUISE™ V  is proud to offer a variety of payment plans to fit your needs including monthly payment options. Payment plans will be displayed during the reservation process.

    Back To Top

  5. Does ECP offer any discounts on cabin prices?

    1. Discounted rates are available to guests who have previously sailed on one of our cruise programs.
    2. We offer a 5% discount for payment in full at time of booking.
    3. We also offer a 5% military discount to active or retired military personnel. A copy of a DD214 is required in order to apply the discount and may not be combined with other offers.

    Back To Top

  6. I am a Crown and Anchor ® member, do I get rewards?

    1. STAR TREK: THE CRUISE™ V  is a full-ship charter so the standard Crown and Anchor ® rewards do not apply. Guests may still earn credit for days sailed, but rewards and perks are not available during STAR TREK: THE CRUISE™ V .

    Back To Top

  7. What documentation do I need to travel?

    1. US Citizens are required to travel with either: a valid US passport with at least six (6) months validity during their cruise OR a valid state ID AND an original birth certificate. There is no exception to this policy. Non-US Citizens should contact the Royal Caribbean Cruise Line for specific requirements. Additional document requirements can be found HERE.

    Back To Top

  8. What is the Cancellation Policy?

    1. Payments are non-refundable. Entertainment Cruise Productions strongly encourages the purchase of Travel Insurance. Though insurance may be purchased up to 48 hours prior to sailing, to secure the broadest coverage, including pre-existing conditions, Travel Insurance must be purchased within 14 days of the payment of your deposit. Additional details regarding travel insurance can be found HERE.
    2. All reservation cancellation requests must be made by contacting our office at 844.335.6515 Mon-Fri 9-5PM CST. Changes made to an existing reservation after cruise line reservation numbers are distributed to guests (approx. 120 days before sailing) are subject to a $150 manifest change fee.

    Back To Top

  9. Is there an age requirement? Can children sail?

    1. Passengers must be 21 years of age or older on the date that the ship embarks. Passengers who are between the ages of 13-20 are permitted to sail if they are accompanied by an adult 21 years of age and booked in the same or adjoining cabin. Guests who are 12 and under are not permitted to sail.

    Back To Top

Book and Manage Your Reservation

  1. How do I make my reservation?

    1. Reservations can be made online HERE or by speaking with a Reservation Specialist Monday-Friday 9-5 PM Central at 844-335-6515.

    Back To Top

  2. How can I view and make changes to my reservation?

    1. Once a reservation is made, you can view your reservation HERE. If you need to make changes to your reservation (change cabin, update payment information, add or remove a guest, correct contact information, cancel your reservation) please contact a Reservation Specialist Monday-Friday 9-5 PM Central at 844-335-6515 or by emailing info@ecpcruises.com . All reservation cancellation requests must be made by contacting our office. Changes made to an existing reservation after cruise line reservation numbers are distributed to guests (approx. 120 days before sailing) are subject to a $150 manifest change fee.

    Back To Top

Pre-Cruise Details

  1. How and when should I arrive to Port Canaveral?

    1. STAR TREK: THE CRUISE™ V  embarks from the Port Canaveral on Saturday, February 26, 2022 at 4:00PM EST. All guests must be onboard no later than 2:30PM EST for a mandatory safety drill. Boarding the day of the cruise typically begins around 11:00AM EST.

    Back To Top

  2. If I’m flying when should I schedule my flights?

    1. Unless you reside near Port Canaveral, we recommend guests arrive the day prior to the cruise. The pier is about 45 minutes from the Orlando Airport and about 1 hour from the Daytona Beach Airport. The day of disembarkation, February 26, 2022, the ship arrives back to Port Canaveral at 7:00AM EST. Due to the time it takes to clear Customs and Immigration it is difficult to estimate the exact time you will be able to depart the ship. To be safe, we do not recommend any flights scheduled prior to 11:30AM EST from the Orlando airport or 1:00PM EST from the Daytona Beach airport.

    Back To Top

  3. Is there a recommended hotel the night before the cruise?

    1. We often are able to negotiate a group rate with a hotel near the embarkation port. Guests are responsible for making their own reservation and assume all financial responsibility. We also offer a shuttle service from the hotel to the port the morning of the cruise for $20 per person. Hotel and transportation details will be made available soon.

    Back To Top

  4. Can I bring alcohol onboard?

    1. Guests are not allowed to bring beer or hard liquor on board. On boarding day, guests may bring on board two (2) 750 ml bottles of personal wine or champagne per stateroom in their carry-on luggage. If more than two bottles of wine or champagne are brought onboard, including any alcoholic beverages purchased in ports-of-call or in our onboard shops, they will be stored by the ship and delivered to your stateroom on your last day onboard. If guests wish to enjoy their wine or champagne in dining or bar venues, a corkage fee will apply.

    Back To Top

  5. Can I bring bottled water or soda onboard?

    1. Guests may bring non-alcoholic beverages as carry-on items on boarding day. Non-alcoholic beverages may not exceed 12 standard (17 oz.) cans, bottles or cartons per stateroom. Distilled water brought on for medical or dietary use are permitted.

    Back To Top

  6. What type of documentation is required for boarding?

    1. US Citizens are required to travel with either; a valid US passport with at least six (6) months validity during their cruise OR a valid state ID AND an original birth certificate. There is no exception to this policy. Non-US Citizens should contact the Royal Caribbean Cruise Line for specific requirements.

    Back To Top

  7. What is the online check in process?

    1. All guests are encouraged to complete the online check-in process with Royal Caribbean at least 3 days prior to sailing. To complete your check-in, you will need the following information: Ship Name, Sail Date, Royal Caribbean Reservation Number, passport or appropriate proof of citizenship and identification, home address, emergency contact information, travel plans pre/post cruise, and credit card for onboard expenses. Further details as to how and when to complete the check-in process will be communicated via email as we approach the cruise date.

    Back To Top

  8. How and when can I purchase pre-cruise packages and activities?

    1. A few months prior to the cruise you will be emailed a Royal Caribbean Cruise Line Reservation Number. Once you have this number, you will have access to Royal Caribbean’s “Cruise Planner.” Check HERE to view available packages for purchase.

    Back To Top

  9. Are beverage packages available for purchase?

    1. Royal Caribbean offers a variety of beverage packages available for purchase prior to boarding. More information can be found HERE. Any guest wishing to purchase an alcoholic beverage package must do so for all guests of legal drinking age in the same stateroom. All other beverage packages can be purchased by individual guests, however all packages are for single guest use and cannot be shared by multiple people.

    Back To Top

  10. Are dining packages available for purchase?

    1. Royal Caribbean offers a variety of specialty dining packages available for purchase prior to boarding. More information can be found HERE.

    Back To Top

  11. How and when can I purchase shore excursions?

    1. Whether you are looking for an action-packed adventure, a relaxing beach escape or an escorted tour around the city, Royal Caribbean has endless excursions available at each port of call. Excursions can be purchased by visiting the Shore Excursion desk onboard or by logging into your CRUISE PLANNER. You can view available excursions HERE.

    Back To Top

Once On Board

  1. Will I receive a schedule of performances and activities?

    1. The moment you step onboard you are greeted by staff and will receive a Souvenir Program that will outline the schedule for the week.

    Back To Top

  2. When do I receive my Cruise Identification Card?

    1. As part of the check-in process, you will receive a color coded Cruise Identification Card. This card has several uses (room key, charge card for onboard purchases, identification card for boarding and disembarking) and serves to confirm which of the nightly Main Shows you will attend. Guests with one color attend the 1st Show and Guests with the other color attend the 2nd Show. Please check your card at that time to make sure that the color of your Cruise Identification Card is consistent with your reservation information. We will correct any mistakes made in the issuance of the Cruise Identification Cards, but it is highly unlikely that moving from one show time to another can be accommodated.

    Back To Top

  3. Am I guaranteed to see every show?

    1. STAR TREK: THE CRUISE™ V  is a festival and our schedule will be filled with exciting events that sometimes overlap. It is impossible to see every show, there’s just too much to do!  You are guaranteed admission in your assigned Main Stage show each night.

    Back To Top

  4. What time do I eat dinner?

    1. Guests can dine at any time they wish. Typically, if you are assigned to the 1st Main Show it makes sense to dine after the show. If you are assigned to the 2nd show, it makes sense to dine prior to the evening show.

    Back To Top

  5. Can I interact with the actors and actresses while on board?

    1. Unlike at a convention, our celebrities do not go home at the end of the day. You will see and can interact with your favorite celebrities in the elevator, at the pool, and during daily events and activities that feature some of their hobbies and favorite things to do. Although the celebrities will be accessible on board, we do ask that you are respectful of their personal time and give them privacy when appropriate.

    Back To Top

  6. Can I take pictures and video while on board?

    1. We encourage guests to take as many pictures and video as they wish. However, we ask that guests refrain from taking photos and videos in the main show each evening. We have a professional photo/video team on board. They will make photos and videos from the main show available for free HD download on our website after the cruise.

    Back To Top

  7. What is the dress code?

    1. One of the exciting elements of STAR TREK: THE CRUISE™ V  is our theme nights! Each night the ship transforms into the stated theme. Past themes have included Disco, 60s, Pajama Night, Masquerade, Intergalactic Galas and more! We will announce our themes for this year’s voyage as we approach our sailing date leaving plenty of time to plan your costumes!

    Back To Top

  8. Is Wi-Fi available for purchase?

    1. RCCL offers VOOM Wireless Internet Access. All that is required is a wireless device with Wi-Fi capability. Prices for internet access vary and are subject to change. Internet access can be purchased on board or through your CRUISE PLANNER.

    Back To Top

  9. Can I smoke while on board?

    1. There will be visible signage indicating the non-smoking area in the casino. Smoking is not permitted inside any stateroom and any stateroom balcony. This applies to all stateroom categories. If a guest is in violation of this stateroom policy, a cleaning fee of $250 USD will be applied to their SeaPass® account and may be subject to further action.

    Back To Top

  10. What is the best emergency contact number?

    1. Your friends and family can contact the ship by calling (888) 724-7447. Or from outside the U.S. they can call (321) 953-9003. You can also use the onboard Internet Cafés, stateroom Internet connection, or Hot Spots to send an e-mail to your friends or family for a minimal fee.

    Back To Top

Special Needs and Requirements

  1. Is there accessible seating available in The Royal Theater?

    1. Yes, the Seating Assistance For Entry (SAFE) is a seating assignment program in the main theater predominately for guests with mobility issues, such as those who are bound to wheelchairs or using a scooter. Due to the configuration of the theater, Entertainment Cruise Productions cannot guarantee a seat close to the stage. We can only guarantee a seat that is easily accessible for the nightly main show. If you require this assistance complete the SAFE form HERE. You will receive further details once your completed form is received.

    Back To Top

  2. Does Royal Caribbean provide wheelchairs or scooters on the ship?

    1. If you would like to have a wheelchair or scooter during the cruise, you are welcome to bring your own or rent one from a company that provides wheelchairs and scooter rentals for cruises:
      1. Scootaround (formerly Care Vacations): 1-888-441-7575 or 1-204-982-0657
      2. Special Needs at Sea: 1-800-513-4515 or 1-954-585-0575

    Back To Top

  3. Is wheelchair assistance provided at the pier before and after the cruise?

    1. RCCL offers boarding and departure assistance to guests in wheelchairs or with mobility disabilities. To request assistance at the pier, contact pierassistance@ecpcruises.com so that we may prioritize your assistance to go onboard. Wheelchair assistance for boarding is available from the terminal check-in, to the ship.

    Back To Top

  4. Will we be tendering or docking at the ports of call?

    1. At some ports, the ship will anchor off shore, and guests are taken to shore by small boats called tenders. We do not control this and even if the ship is scheduled to dock at a pier, it can change to tendering. Guests with assistive devices who are unable to take a few steps will be unable to board tenders unless roll-on capability is available. In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorized wheelchairs and mobility scooters cannot be taken on tenders, unless roll-on capability is available. Please note roll-on capability is not guaranteed.

    Back To Top

  5. Can Royal Caribbean accommodate guests with special dietary requirements?

    1. RCCL makes every effort to accommodate every guest’s dietary requirements whenever possible. A variety of vegetarian meals are available on all menus in the Dining Room and Windjammer Cafe every day. Guests do not need to make a special request for these meals. Food allergies, gluten-free, kosher, low-fat, low-sodium, lactose-free/soy milk, ensure, and kosher meals are available at no extra charge; however, guests must notify RCCL at least 45 days prior to sailing via e-mail requests to special_needs@rccl.com ; Please include in the e-mail the guests’ names, RCCL reservation number, ship name and sail date. E-mails will receive an automated response.

    Back To Top

  6. Are service animals allowed onboard?

    1. To review Royal Caribbean’s Service Animal policy click HERE.

    Back To Top

  7. Is there licensed medical staff onboard?

    1. Yes, each ship has a minimum of one fully licensed doctor, and a minimum of two licensed nurses onboard. All Royal Caribbean Cruises Ltd. ships have shipboard medical facilities that are built, staffed, stocked and equipped to meet or exceed guidelines established by the American College of Emergency Physicians Cruise Ship & Maritime Medicine Section.

    Back To Top

Miscellaneous

  1. I can’t go this year, but when can I book for next year?

    1. Next year’s cruise will open for public sale shortly after the 2022 cruise returns. Keep in mind that the current guests have the opportunity to rebook for the following year while on the 2022 sailing, so inventory may be limited upon return. Check back to the website often for more specific details and get on our email list to learn about any pre-sale opportunities.

    Back To Top

  2. The cruise is sold out, can I join a waitlist?

    1. Yes! We encourage you to join our waiting list if you are interested in sailing in 2022. There are always cancellations throughout the year and we contact those on the wait list based on when they joined and the selected cabin preference. You can join the wait list HERE.

    Back To Top

2021 Rescheduling

My Reservation

  1. Will I keep the same cabin for the rescheduled cruise?

    1. Because we will be sailing on a different ship, some cabins will need to be reassigned. Cabin reassignments will be based on the original cabin category you selected, and every effort will be made to secure a similar cabin location. Guests who reserved an Interior Stateroom with Virtual Balcony on the 2021 sailing will receive a complimentary upgrade to a standard Oceanview Stateroom. In the event you are not satisfied with your cabin reassignment please contact us and we will be happy to find a cabin that works best for you!

    Back To Top

  2. Will I receive a new confirmation email?

    1. Once we have completed your cabin transfer, you will receive a revised email confirmation listing new sailing dates, your cabin assignment and updated payment schedule. We anticipate all confirmations will be sent by August 15. It is important to carefully review the confirmation and address any changes by calling our office at 844.335.6515 or emailing info@startrekthecruise.com.

    Back To Top

  3. What happens to my existing payment plan?

    1. Starting August 7, 2020, all payment plans will automatically transition to the revised monthly payment plan with your remaining balance split into 15 equal and substantially reduced payments. Your final payment will be due on October 1, 2021.

    Back To Top

  4. Can I adjust my existing payment plan?

    1. In the event you wish to adjust your payment plan to a quarterly option (9/15/20, 1/15/21, 5/15/21, 9/15/21) please mail info@startrekthecruise.com.

    Back To Top

  5. What if I would like to upgrade my cabin?

    1. Pending availability, you are welcome to upgrade to any cabin. Any applicable discounts or promotions on your current reservation will still apply. To discuss upgrade options please contact a Reservation Specialist at 844.335.6515 or email info@startrekthecruise.com.

    Back To Top

  6. What is the status of my Travel Guard insurance?

    1. If you purchased Travel Guard insurance through STAR TREK: THE CRUISE™ V , we will automatically modify your policy to reflect the new cruise dates. Please note, your initial revised confirmation may not contain the updated policy. The updated policy should be revised within 3-4 weeks. If you purchased travel insurance through a third party, we highly recommend you contact that provider to modify your new travel dates.

    Back To Top

  7. I know someone who wants to sign up for the rescheduled sailing. When can they do that?

    1. “Open Booking” for the rescheduled sailing of STAR TREK: THE CRUISE™ V  will begin July 28, 2020. Remember to check out our Landing Party Program to earn big bucks!

    Back To Top

Flexible Options

  1. What if I cannot sail on the rescheduled dates?

    1. If you cannot sail on the rescheduled dates you may roll your reservation over to 2023 or request a 100% refund for the amount paid to date on your current reservation. In order to roll your reservation or receive a full refund, you must notify us via email at info@startrekthecruise.com no later than August 6, 2020.

    Back To Top

  2. How and when will I be receiving my refund?

    1. Once you have notified Star Trek: The Cruise that you are unable to sail on the rescheduled cruise, you will be entered into our refund program. We will process all refund requests starting August 6th and will notify you no later than August 21st about how and when to expect your refund.  We appreciate your patience.

    Back To Top

  3. Can I receive a credit for a future sailing?

    1. If you cannot sail on the rescheduled cruise you are welcome to apply the amount paid to date for your 2021 reservation towards any future sailing offered by Entertainment Cruise Productions. All future cruise credits must be redeemed by December 2023 and are non-refundable. In order to receive the future cruise credit you must notify us of your cancellation via email at info@startrekthecruise.com no later than August 6, 2020.

    Back To Top

  4. What if I want to travel, but my cabin mate can no longer attend?

    1. In the event a passenger wishes to remove him/herself from a reservation they are eligible to enter the refund or credit program. The remaining passenger(s) will be held financially responsible for cost of the cabin. The remaining passenger(s) may elect to upgrade or downgrade pending availability and can add cabin mate at a future date.

    Back To Top

  5. I previously cancelled my reservation on the 2021 sailing but now I want to go! Can I reinstate my reservations?

    1. Absolutely! We are happy to apply any payments you made to the new sailing. Please call us at 844.335.6515 and we will take care of getting you set up. The deadline for reinstating your reservation is August 6, 2020.

    Back To Top

  6. I have not yet purchased insurance, can I still do so?

    1. Yes, travel insurance can be purchased anytime up to 48 hours prior to the sailing. However, please note that with the World Health Organization’s announcement declaring Coronavirus (COVID-19) a pandemic, COVID-19 is considered a foreseen event and certain coverages will not apply. You can view more information regarding insurance here.

    Back To Top

  7. I cannot sail on the rescheduled voyage and purchased travel insurance through STAR TREK: THE CRUISE™ V , will I be refunded that amount?

    1. If you have purchased travel insurance through STAR TREK: THE CRUISE™ V , and Travel Guard, unfortunately, that policy is non-refundable. However, Travel Guard is offering vouchers for future travel. Please contact Travel Guard for more details.

    Back To Top

Royal Caribbean

  1. When will I receive my Royal Caribbean Reservation Number?

    1. Typically, we provide guests their Royal Caribbean Reservation Number approximately 120 days prior to the cruise. Because the cruise has been rescheduled, we are working with Royal Caribbean to get those to you sooner. We will provide more detail in the coming months.

    Back To Top

  2. When can I sign up for beverage packages, excursions, and other cruise line activities?

    1. Once you receive your Royal Caribbean Reservation Number you will be able to access the “Pre-Cruise Planner” on Royal Caribbean’s website. There you can sign up for beverage packages, excursions, and other exciting offers from Royal Caribbean.

    Back To Top